Getting Support

Thank you for using Craton Shield! If you need help, please follow these guidelines to get the best support experience.

Search Existing Resources

Before asking a question, please check if your issue has already been addressed:

• Documentation: Read the root README and the detailed documentation in core/docs/.
• Inner READMEs: Each crate has its own README.md with specific details.
• GitHub Issues: Search through open and closed issues.

Where to Ask

GitHub Issues

For bug reports and feature requests, please use GitHub Issues. Make sure to use the provided templates.

Community Discussions

For general questions, architecture discussions, or sharing your projects, please use GitHub Discussions.

Professional Services

For enterprise-grade support, custom integrations, or certification assistance (ISO 26262, IEC 62443), please contact Craton Software Company via our Enterprise Edition page.

Reporting Bugs

When reporting a bug, please include:

• A clear description of the problem.
• Your environment (Rust version, target hardware, OS if applicable).
• Steps to reproduce the issue.
• Expected vs. actual behavior.
• Relevant log output or error messages.

Security Issues

Do not report security issues via GitHub Issues. Please follow our Security Policy.