msp
Managed Services Provider (MSP)
We run it so your team doesn't have to — with an SLA, a monitoring stack, and a human on the other end of the pager.
The problem we solve
You have production systems that are too important to leave untended and too specialized for a generic MSP. You need someone who understands your stack — modern web platforms, Postgres clusters, Kubernetes, payment integrations, embedded gateways — not someone who resets Windows servers.
What you get
- 24×7 on-call for production infrastructure with defined SLA (typical: P1 15 min, P2 1 hour)
- Monitoring + alerting stack (Prometheus, Grafana, Loki, OpenTelemetry)
- Monthly patch and dependency-update rhythm with regression testing
- Quarterly disaster-recovery exercise and written post-mortem
- Security incident response support
Stack we bring
- Linux, Kubernetes, Nomad, Docker
- Cloudflare, AWS, GCP, Hetzner
- Postgres, Redis, Kafka, MinIO
- Prometheus, Grafana, Loki, Tempo, Alertmanager
- Node, Python, Go, Rust services in production
Sample engagement
- Scope
- Managed ops for a LATAM HSM deployment (8 nodes across 3 AZs).
- Duration
- Ongoing, 5 months in.
- Outcome
- 99.98% availability since cutover; two incidents, both resolved inside SLA.
Pricing
Sized per environment and on-call profile, not per ticket.
We quote per environment, not per ticket. No incentive to create work.
Frequently asked
- Do you provide a legal SLA with credits?
- Yes. Written SLA with monthly uptime credits scaling from 5% to 50% of monthly fee.
- Can we start with a subset and grow?
- That's the common shape. Most customers start with a single production environment and expand after the first quarter.