IT services for 120-seat companies that are not IT companies

There is a shape of company that does not fit neatly into any IT-services playbook: roughly 50–250 seats, a real business that depends on technology but does not sell technology. Manufacturing. Professional services. Specialty healthcare. Architecture practices. Distributors. Most of the companies we actually talk to.

The incumbents do not fit:

• Full-service MSPs are built around per-ticket revenue and under-invest in the low-complexity majority.
• Large IT consultancies below a certain deal size will not pick up the phone.
• The local "computer guy" can reset the router but cannot design an identity architecture.

So the IT function tends to live with one overworked internal person who is also the CFO's brother, or an external provider whose competence tops out at clearing print-queue errors.

What we actually do

• Identity baseline. Microsoft 365, Google Workspace, Okta, Jumpcloud, Entra ID. Joiner-mover-leaver flows that actually get followed.
• Endpoint baseline. MDM, patching cadence, disk encryption, backup. Not exotic; just done right.
• Internal tools. Sometimes Retool is the right answer. Sometimes a small TypeScript app is. We will tell you which, based on whether the workflow is commodity or differentiated.
• Infrastructure plumbing. Email, DNS, CDN, certificate management. The same Postfix / Dovecot / Let's Encrypt stack behind this site, with your domains.
• Backup and DR. Configured. Tested. Drills scheduled. When a drill fails, you hear about it before the real failure.
• Documentation your staff can follow. Not "architecture diagrams for the CTO." Step-by-step runbooks that a new ops person can execute with two hours of context.

Pricing

Retainer from USD 3.5k per month; project work from USD 6k per project. We price per environment, not per ticket. The incentive structure lands where it should.

The departure test

A well-run IT engagement should be replaceable. If we do our job, any other competent provider should be able to pick up your environment from the documentation we leave. That is the test. We take it seriously because the alternative — lock-in by obscurity — is how this industry gets a bad reputation.

If your current IT setup feels like it is held together by one person's memory, that is the most common shape we help rescue. Start there.